Refund and Returns Policy

Refund Policy for TravelMotivv Digital Store

30-Day Digital Return Policy

At TravelMotivv Digital Store, we offer a 30-day return policy for digital products. If for any reason you’re not satisfied with your purchase, you can request a refund within 30 days of your purchase date.

To initiate a return, please contact us with your order number to receive a Return Authorization Number (RMA). Refunds will not be processed without a valid RMA. We will refund the purchase price to your original payment method once the return is processed.

Conditions for Digital Returns:

  • The digital product must not have been downloaded or accessed extensively.
  • We reserve the right to deny a refund if the product has been excessively used or downloaded.

Non-Refundable Items:

  • Items that are personalized or customized cannot be returned.
  • Products purchased during a sale or with special discounts are not eligible for returns.
  • Gift cards are non-refundable.

Digital Exchanges:

  • If you wish to exchange your digital product, please return the original item for a refund and make a separate purchase for the new product.

European Union 14-Day Cooling-Off Period:

  • Customers within the European Union have the right to cancel their order within 14 days for any reason. The digital product must not have been downloaded or accessed.

Processing Refunds:

  • Once we receive your return request and validate it, we will inform you if the refund is approved.
  • Refunds are processed within 10 business days to your original payment method.
  • Please note, it may take additional time for your bank or credit card company to process the refund.

Delayed or Missing Refunds:

  • If you haven’t received a refund within 15 business days of approval, please contact us.

Contact Information for Returns and Refunds:

  • For any return or refund inquiries, please reach out to us at [email protected]
  • Please include your name, order number, and the specific issue with your digital product in your correspondence.