We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like customized printed products. Please get in touch if you have questions or concerns about your specific item.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
When you return an order, you have a few compensation options to choose from:
- Replacement Order - We replace your original order and send you new confirmation and shipping information.
- Voucher - We email you a credit code with the same value as your original order, which you can put to a new purchase.
- Full Refund - We return the amount to your original payment method (Paypal, Credit Card).
In case your shipment's stopped or lost by the carrier, we are sure to check with them and resend your item at no fee. If the order is returned due to wrong address, please confirm shipping address again, after it comes back, we will have it resent to you.
All other queries
Please view our FAQ page or contact us at firstname.lastname@example.org